2011 Areas of Focus (2 up, 2 down)

UP - Consumer First (Quality >90%, zero NCNS)

UP - OW Growth (RPCOWC > $200, new CSP accounts)

DOWN - EHS Rate (no MVC's or work related injuries)

DOWN - INC %(OP<15%, RPT<4%)

September metrics, rack&stacks, and QOS are updated.

Payouts for September are also posted.

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